delivery & returns


Delivery Options

You can select the following delivery options in the checkout.

UK Standard Delivery
3-5 working days
Cost £2.50
UK Next Day Delivery
1-2 working days
Orders must be placed before 1pm
Cost £3.99
Ireland
3-7 working days
Orders must be placed before 12pm
Cost £6.99
Germany
2-5 working days
Orders must be placed before 12pm
Cost £6.99
Belgium
2-5 working days
Orders must be placed before 12pm
Cost £6.99
Netherlands
2-5 working days
Orders must be placed before 12pm
Cost £6.99
Spain
2-5 working days
Orders must be placed before 12pm
Cost £6.99
France
2-5 working days
Orders must be placed before 12pm
Cost £6.99
Italy
4-7 working days
Orders must be placed before 12pm
Cost £6.99
Rest of the World
7-14 working days
Cost £9.99

UK delivery Royal Mail // Europe delivery DPD

Please note


Next Day Delivery applies if you place your order before 1pm Monday to Friday, you will receive it the next available working day. We can not guarantee the product will arrive as next day if parcel is order after stated time.

If you place your order on a Friday, you will receive it until the following Tuesday. Items ordered at weekends or on Bank Holidays will be dispatched on the next available working day & will therefore not be delivered until the following day. i.e If the order is placed on the Bank Holiday Monday, it will be dispatched on Tuesday and delivered on Wednesday.

Although we will make every reasonable effort to ensure that your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

*please not that these delivery times are estimates made by the courier. The delivery time could change to less or additional days if any issue were arise through the courier service. Truffle Collection cannot be liable for this.

Easy Returns

Returns from the UK

We’ve tried to make returning an item as simple as possible.

If you are not completely satisfied with any of the purchases you have made you can return the item(s) within 14 days for a refund.

The returned item or items must be in a resalable condition, with the original labels attached and no signs of damage. Please do not use cellotape on the boxes as it damages them. We cannot accept returns on clothing and footwear that appears to have been worn, unless the garment has a manufactured fault.

Please note: we cannot accept any returns in any of our retail concession outlets. ALL RETURNS MUST BE MADE BY POST USING THE COLLECT+ FULLY TRACKED SERVICE to our returns centre.

Returning Your Items:

To return your items, please create a Tracked Returns Label to send the items back to us.

Returns from the Republic of Ireland

If you are returning an item from the Republic of Ireland you need to arrange for items to be returned directly to our Returns Centre by using your local postal service. The address to return your item to is:

City Shoes
Unit D,
Forest Buisness Park,
Walker Road,
Bardon, Coalville,
Leicestershire,
LE67 1TU
United Kingdom

Please note - any parcels returned to us are your responsibility so we therefore recommend using a fully tracked service so that you can be sure of the status of your return and track it should any issues arise. Any costs for returning an item will not be refunded and are the responsibility of the customer.

Returns from Europe and Rest of World

If you are returning an item from Europe or Rest of World you need to arrange for items to be returned directly to our Returns Centre by using your local postal service. The address to return your item to is:

City Shoes
Unit D,
Forest Business Park,
Walker Road,
Bardon, Coalville,
Leicestershire,
LE67 1TU
United Kingdom

Please note - any parcels returned to us are your responsibility so we therefore recommend using a fully tracked service so that you can be sure of the status of your return and track it should any issues arise. Any costs for returning an item will not be refunded and are the responsibility of the customer.

Exchanges

If you wish to exchange your item please state what size and style product code you wish to receive. If you have any issue please email info@trufflecollection.co.uk. No exchanges shall be made until the original has been returned.

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