faq


WHAT IS TRUFFLE COLLECTION?

Truffle Collection is about bringing the world a little closer together. We discover the best designs from sandals to heel from countries around the world, and deliver them at exceptional value to our members. We have country shipping facilities. Our aim is to create a discover-worthy platform where clients from all around the world can explore new products, anytime, anywhere! Hence, if you love it, we’ll cover any distance to get your product delivered to you! Be sure of it!

WHAT ARE YOUR HOURS OF OPERATION?

Our official hours of operation are from 10 am to 6 pm, Monday-Friday (Business Hours). However, in case of any query outside business hours, we would respond within 24 hours.

HOW CAN I FIND MORE INFORMATION ABOUT THE PRODUCT?

If something catches your eye, which we know it will, just click on the product and get all the necessary information in one go. In case you have further queries, do not hesitate to get in touch with our team, which is at your service, throughout the year. Our irresistible offers and round-the-clock delivery will literally amaze you.

HOW DO I REMOVE SOMETHING FROM MY CART?

Of course, the entire set might not appeal to you. We understand. So, we make it easy for you to mix and match, choose and drop. Head to your shopping cart and find the exact price of every item mentioned next to the product. In case you want to remove an item, just click on the cross next to the product and an automatic removal shall be done. Still confused, give our customer service a shout! We will get it settled for you, at your choice!

HOW CAN I CHECK THE STATUS OF MY ORDER?

Simply log into your personal account and you can easily track your order and shipment details. You will be notified at every step, starting from placing the order to the day it arrives at your doorstep. One click and it’s done.

HOW CAN I EDIT MY SHIPPING ADDRESS?

Shipping addresses can always be added, removed and edited on your Account Information page. You can also edit your shipping information at check-out.

HOW DO I RETURN A TRUFFLE COLLECTION PURCHASE?

We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Return Policy can help to clarify how to go about returning items in your order. You can also email us at info@trufflecollection.com if you have any questions, and we’ll do everything we can to help.

WHY ISN’T MY TRACKING NUMBER SHOWING?

In case of any discrepancy, just get in touch with us at vj@trufflecollection.com and we will e-mail you the exact details. Do not worry!

WHAT IF I FORGET MY PASSWORD?

Easy. Select Forgot Password next to the password field and follow on screen instructions. Alternatively, you could call Team Truffle collection.

HOW CAN I CHANGE MY EMAIL SETTINGS?

You can control the emails you receive on your Email Preferences section in the account menu.

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